BULLYING IN HOSPITALITY

“I worked at a prestigious hotel from 2008 to 2015, first as a reservations agent and later as a group coordinator. During my time there, I became the target of persistent workplace bullying and body-shaming from a group of colleagues — primarily individuals from the sales and catering department — who carried themselves as if they were above others.

These individuals frequently made snarky, degrading comments about my appearance and demeanor. Though managers always encouraged us to smile and remain positive in this customer-facing industry, doing so became nearly impossible under constant ridicule. Their remarks wore me down emotionally and mentally, especially as I was already coping with significant responsibilities at home, including being in an abusive relationship and raising two children on my own.

To protect myself and maintain my job, I avoided confrontation — but eventually, I reached a breaking point. I began to quietly sabotage aspects of my work that would indirectly affect the group that had tormented me. It was an unhealthy form of retaliation, but at the time, I felt trapped with no other outlet.

Staying in that environment meant I’d continue losing pieces of myself.

Things came to a head when the ringleader and I were called into meetings to establish performance agreements. I still remember her tears and complaints that others were being unkind to her — and I felt no sympathy given the distress she caused me. That moment was pivotal. I realized I had become someone I didn’t want to be. Revenge and toxic behavior weren’t in line with my values, and staying in that environment meant I’d continue losing pieces of myself.

HR was no help. They had their own clique and were more concerned with being part of the “cool crowd” than creating a safe, fair workplace. If I had known more about my rights at the time or the legal avenues available, I might have pursued action. But ultimately, I chose to walk away.

Resigning from my role — and the hospitality industry altogether — was one of the best decisions I ever made. The environment was toxic, and I needed to reclaim my peace and well-being. No job is worth your mental health.”