A culture of favoritism of extroverts

“I’m scared. Even though my story doesn’t involve sexual abuse or murder, there’s still stigma. I also signed something promising I wouldn’t speak badly about the company. That alone is telling. Many companies include clauses in severance or layoff agreements to intimidate employees into silence. If they were innocent, why would it be necessary? They claim it’s to protect against lies, but the truth is, they constantly protect themselves because they are not always acting in good faith.

For this story, I’ll call the company Zorcorp. I made the name up, but the story itself is real.

It started after college. The job market in 2007 was brutal. I applied everywhere and heard nothing back, not even from retail jobs. I say this not to put down retail, but the adults around me always said getting a retail job was easy. It wasn’t.

Then, out of nowhere, a recruiter called. After one in-person interview, they hired me as temp to perm. I had no other leads and had just rented a small apartment with my girlfriend. I accepted despite the low pay.

Instantly, life became paycheck-to-paycheck. We lived modestly in a small, aging apartment. I quickly noticed the expectations. All goals had to be met or exceeded, yet my salary was low even for 2007 — around $35,000. I know many earn far less, but I grew up middle class and was promised the American dream. Overdrafts and living paycheck-to-paycheck weren’t exactly that.

I was scheduling interviews and onboarding new employees for a call center. Classes had to be filled 100 percent in about 20 days. Recruiters were scared, having seen coworkers fired. That fear trickled down to me, even as an assistant. Daily huddles required reporting numbers, and anyone falling short would get a sharp look. Every minute at my desk counted, and the workload made mistakes almost inevitable.

Unrealistic goals led some recruiters to cheat, hiring unqualified people or cutting corners just to meet numbers. I quickly wanted out but couldn’t find another job. I told myself the fear was temporary. I was new, entry-level, and if I survived, I’d be promoted.

From the start, psychological abuse was baked into the culture. Managers constantly reminded us that failure could cost us our jobs if clients didn’t re-sign. This fear was ever-present, wrapped in the small paychecks they gave us.

I eventually earned a promotion to recruiter. There was no raise, but I accepted, hoping for future opportunities. It did lead to more, but also more stress. We were often told to improve sourcing with no tools. The company refused to pay for software or services that could have made sourcing and recruiting easier or more effective. We were left to figure it out on our own while the pressure to deliver never stopped.

One early lesson from the company was clear: extroverts were favored. I am an introvert, so I had to pretend, even on assessments, to fit the mold.

I was an introvert trying to be an extrovert, driving two hours daily, barely making bills, and carrying student debt. Then the Great Recession hit. The client nearly ended the relationship, and the company started preparing for cuts.

One morning, we were told to stop what we were doing. Most of the team was sent into one room, while a smaller group of us were told to wait in another. No one knew what was happening. We sat there in silence, trying to guess. After what felt like forever, someone finally came in and said, “You’re safe.” We were told to go back to work as if nothing had happened. The other room—our coworkers, our friends—had just been laid off.

Watching them pack their things hurt. Some were crying, some were quiet, some just stared. You could see the shock in their faces. That image never left me.

Shortly after, the company rebranded as Zorcorp, claiming to focus on people. It felt like a cruel joke.

The years that followed were a pattern of fear, favoritism, and burnout. I cried in my car during lunch, I fibbed on small tasks and was reprimanded, and I constantly masked who I was. I was promoted to manager, then assigned temporary projects. Leadership often sent messages that only those in management were safe from layoffs.

Eventually, I became an operations manager. The work was more creative and fulfilling, and I finally felt like I belonged. I built processes, created documentation, and helped my team succeed. It was the only role I truly enjoyed. But the client decided to shake things up and restructure. My position was dissolved.

I tried applying to the greater corporate operations team. The VP in charge didn’t like me and blocked me from joining. I applied multiple times for different roles, and she denied each one. I had several years of operations experience at this point. She just didn’t like me. After that, I was reassigned to a new team under a different leader, and that’s when things really started to unravel.

My new boss became the worst micromanager I ever experienced. She demanded that I ensure a group of employees kept a tracker up-to-date. When I tried nudging them politely, she snapped at me, telling me to stop all communication until she returned from a week away. She then required that I copy her on every single email I sent.

My new boss became the worst micromanager I had ever experienced. She demanded that I ensure a group of employees kept a tracker up-to-date. When I tried nudging them politely, she snapped at me, telling me to stop all communication until she returned from a week away. She then required that I copy her on every single email I sent. My duties kept changing, and she barely communicated or provided direction. One week I was busy, the next I was left with almost nothing to do. It was confusing and humiliating.

Multiple employees later told me they had gone through the same experience with her. One even went to HR, hoping for support, and was brushed off. Every day felt like a trap. If I acted on her requests, I risked being scolded. If I waited, I risked being accused of doing nothing.

After months of this pattern, I was drained and desperate for a way out. Then an opportunity opened up on a new account. I was asked to build a new training program, and it finally felt like a chance to do something meaningful again. With the help of two other trainers, I created the program successfully. Initial reviews were excellent, and new hires performed well with minimal issues.

But soon the account transitioned partially to a team in India. Communication problems arose, performance slipped, and the blame fell on me. My old director returned as VP, arriving just as things were unraveling. She dismissed my work, ignored my input, and claimed we were “just trainers, not a true learning and development team.”

The pressure finally broke me. I had a nervous breakdown, went on leave, and spent a week in a mental health facility. I left Zorcorp shortly afterward. The company offered a small severance package, enough to keep me quiet but not nearly enough to compensate for the years of stress, fear, and abuse. I think about this journey through hell on Earth often. I can’t shake the memories of betrayal, working late often, and constant fear.

This is my story. Not just about surviving a toxic workplace, but about the lasting toll it takes on your mind and spirit. Even years later, the echoes remain.”

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